customer experience innovation Archives

Prepare for the Chatbots – an example of Digital Customer Experience Innovation by Elena Lockett
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Prepare for the Chatbots – an example of Digital Customer Experience Innovation by Elena Lockett

Technology

Prepare for the Chatbots – an example of Digital Customer Experience Innovation by Elena Lockett

Chatbots - computer programs that mimic conversations with users by using artificial intelligence (AI) - are the latest technology trend to hit the webchat world. There are two types: a chatbot that functions based on certain rules, meaning it will only respond to specific commands, and a chatbot that functions by machine learning (AI). The [...]

By Ian Golding|2016-09-15T18:42:59+01:00September 15th, 2016|Technology|0 Comments

Dare to be Different – The ‘Dignity in Diversity’ of Customer Experience
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Dare to be Different – The ‘Dignity in Diversity’ of Customer Experience

CX Measurement, CX Professionals, CX Strategy, General, People

Dare to be Different – The ‘Dignity in Diversity’ of Customer Experience

People often ask me where the inspiration for my blog posts comes from. Whilst there is no single answer to this question, I will say that the best blogs are usually those that are unplanned. In other words, I am regularly inspired by the things I see and hear - my posts will almost always [...]

By Ian Golding|2015-04-13T15:23:16+01:00January 5th, 2015|CX Measurement, CX Professionals, CX Strategy, General, People|0 Comments