CXPA UK Members Insight Exchange Archives

Leveraging the soft and fluffy: how important are soft skills in delivering Customer Experiences?
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Leveraging the soft and fluffy: how important are soft skills in delivering Customer Experiences?

CX Professionals, People

Leveraging the soft and fluffy: how important are soft skills in delivering Customer Experiences?

Yesterday I had the enormous pleasure of co-chairing the first ever Customer Experience Professionals Association (CXPA) Members Insight Exchange to be held outside of the US. The gathering of Customer Experience Professionals (CXPs) from across Europe was as inspiring an occasion as I hoped it would be. I have always said that when you put [...]

By Ian Golding|2015-04-13T15:15:48+01:00February 11th, 2015|CX Professionals, People|2 Comments

Earning authority as a Customer Experience Professional – the importance of professional development
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Earning authority as a Customer Experience Professional – the importance of professional development

CX Professionals

Earning authority as a Customer Experience Professional – the importance of professional development

When I started out on my Customer Experience career many years ago, I had no idea that Customer Experience would ever be recognised as a profession. As I started to influence the organisation I was working for, I also did not realise that to be the best Customer Experience Professional I could be, I was [...]

By Ian Golding|2015-04-13T15:20:19+01:00January 26th, 2015|CX Professionals|1 Comment