The wonderful sound of Customer Experience: Tales from South Africa

When I became an independent Customer Experience Specialist in 2012, I could scarcely have imagined where my chosen career, my passion, would take me. As of today, I have visited 23 different countries all over the globe - talking about; teaching; consulting; guiding; and sharing thoughts, experiences, knowledge, tools and techniques on the profession that [...]

Book Review – Chief Customer Officer 2.0 – How to Build Your Customer Driven Growth Engine

Unless you have been living in a cave, it will not have escaped your attention that a number of organisations around the world have been introducing a new job title. In fact, they have been doing so for quite some time. Even if your company does not yet have a 'Chief Customer Officer' or 'CCO' [...]

Transformational Leadership – the key to unlocking the competencies of Customer Experience Professionals

If you have followed my writing for a while, you will be very much aware that I am very proud and passionate Customer Experience Professional (CXP). One of a growing number of ‘specialists’ in the newly recognised professional field, this group of skilled, experienced practitioners is growing in number on a weekly basis. Over the [...]

Two steps forwards, five steps back: No-one said transforming the Customer Experience is easy!

Every job has its ups and downs. Whether you are a teacher, a doctor, an accountant, a sales rep, an IT consultant or an artist, some days will be better than others. I could continue to name more professions, but the principle would be the same - as sure as night follows day, good will [...]

Announcing the Customer Experience Academy: helping you to become a Certified Customer Experience Professional (CCXP)

The 3rd July 2014 was a significant milestone for me and my career. On this date I became a Certified Customer Experience Professional (CCXP). For the last twenty years I have been working across multiple industries to help businesses improve their ability to meet the needs of colleagues and customers. To now be able to [...]

By |2015-04-13T15:30:11+01:00November 21st, 2014|Customer Experience Training, CX Professionals|2 Comments