Customer Experience is Dead – the case for the prosecution!

Over the last ten years, I have observed and been part of a tidal wave of focus on Customer Experience. Despite the fact that customer journeys have always existed (although few actually realised it) and customers have always been willing to give feedback, it is only since the start of the new millennium that organisations began [...]

Currys PC World – Customer Experience Review

Many congratulations to Currys PC World for being the first to feature in my new series of 'customer experience reviews' that will become a staple on my blog going forward. As regular readers of my blog are all too aware, I often use real life stories to bring the subject of customer experience to life - so [...]

By |2015-04-13T13:22:27+01:00April 7th, 2014|Customer Journeys, CX Reviews, People, Retail|50 Comments
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