apple Archives - I J Golding

What makes the the worlds #1 Customer Experience brands?
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What makes the the worlds #1 Customer Experience brands?

Customer retention and loyalty, CX Professionals, CX Strategy

What makes the the worlds #1 Customer Experience brands?

As I quite literally travel the world talking, listening and working with individuals and organisations who have an interest in Customer Experience, I am regularly asked who the world's 'best' Customer Experience brands are. 'Who is good at CX?' is a pretty typical question. It is a good question to ask and one that I [...]

By Ian Golding|2015-03-24T22:43:14+00:00March 24th, 2015|Customer retention and loyalty, CX Professionals, CX Strategy|36 Comments

Can you tell what it is yet? Do your customers and employees know what your brand stands for?
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Can you tell what it is yet? Do your customers and employees know what your brand stands for?

CX Strategy

Can you tell what it is yet? Do your customers and employees know what your brand stands for?

Who knows how catchphrases take off? Many TV celebrities have them, and for this blog, I am shamelessly going to steal one from the great Rolf Harris (pictured) - brilliant artist and musician who hails from Australia, but has spent most of his life in the UK. For those of you who do not know Rolf, or his [...]

By Ian Golding|2015-04-13T14:07:07+01:00September 17th, 2012|CX Strategy|2 Comments