care Archives - I J Golding

‘Could you care less?’ Why ‘caring’ is essential if you want to deliver great customer experiences
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‘Could you care less?’ Why ‘caring’ is essential if you want to deliver great customer experiences

Customer Journeys, Customer retention and loyalty, General, People, Recovery

‘Could you care less?’ Why ‘caring’ is essential if you want to deliver great customer experiences

This is a tale that readers of my blog are likely to empathise with. It is a tale of large organisations who purport to talk of delivering 'world class' customer service, and continuously improving customer experiences. It is a tale which shows that however hard they convince themselves that they are 'customer focussed', they still [...]

By Ian Golding|2015-04-13T13:24:54+01:00December 17th, 2013|Customer Journeys, Customer retention and loyalty, General, People, Recovery|0 Comments

Trust – the embodiment of customer experience
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Trust – the embodiment of customer experience

Customer retention and loyalty

Trust – the embodiment of customer experience

Trust – a small word that means so much. It is a word that plays an enormous part in all our lives. A word that epitomises our start in life – from the minute we enter in to the world, we immediately have complete trust in the people who care for us. As we grow [...]

By Ian Golding|2024-02-07T10:54:30+00:00April 25th, 2013|Customer retention and loyalty|3 Comments