Missed opportunities and the ‘not my job’ attitude – how Customer Experience can go very wrong

Every week friends and family share stories with me. The stories are a reflection of what is happening in the real world - the world we all live in as consumers and customers. Whilst many of the stories are positive reflections of people doing great things, more often than not, the story is one that [...]

Currys PC World – Customer Experience Review

Many congratulations to Currys PC World for being the first to feature in my new series of 'customer experience reviews' that will become a staple on my blog going forward. As regular readers of my blog are all too aware, I often use real life stories to bring the subject of customer experience to life - so [...]

By |2015-04-13T13:22:27+01:00April 7th, 2014|Customer Journeys, CX Reviews, People, Retail|50 Comments
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