I am going to start this post with a question you might find a little obvious - 'do you know what the PURPOSE of your business is?' Whilst it may be an obvious question, it is a remarkably important one. It is also a question that, from experience, I know many people find difficult to [...]
I am unlikely to be the first person to write an article focusing on whether or not the Customer Experience really makes a difference. I am also unlikely to be the last. On a weekly basis, Customer Experience Professionals all over the world are being challenged to demonstrate the 'tangible' value focusing on the Customer [...]
People often ask me where the inspiration for my blog posts comes from. Whilst there is no single answer to this question, I will say that the best blogs are usually those that are unplanned. In other words, I am regularly inspired by the things I see and hear - my posts will almost always [...]
Are you passionate about Customer Experience? Do you believe that organisations should be 'customer led'? Do you work in the field of customer service of customer experience? Do you want to be recognised for your skill set, knowledge and expertise as a customer experience professional? If you have answered 'yes' to all of these questions, [...]
