Building a Customer-Centric Culture– it’s all about the 3 L’s!

Whenever you start to talk about the concept of a 'customer centric culture', you run the risk of doing the following: Sounding as though you have magic powers that can 'change the world' Sounding ‘fluffy’ Sounding like a ‘consultant’ Now there is nothing wrong with any of those things in principle. I have always aspired [...]

By |2015-04-13T13:27:06+01:00September 30th, 2013|CX Professionals, General, People|2 Comments

‘To be a CXP or not to be a CXP…..that is the question!’

This blog post is an article I have written for the April edition of the Customer Experience Magazine - you can read the article via this link as well as some other great content - http://www.customerexperiencemagazine.co.uk/features/to-be-a-cxp-or-not-to-be-a-cxp-that-is-the-question/ Whenever I am asked the question – ‘what do you do then?’ – I always describe myself as a [...]

By |2015-04-13T13:33:46+01:00April 9th, 2013|CX Professionals|0 Comments
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