Mobile customer experience Archives

Shopper Centricity: re-designing the high street store customer experience
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Shopper Centricity: re-designing the high street store customer experience

Channels, Customer Journeys, CX Strategy, Retail, Technology

Shopper Centricity: re-designing the high street store customer experience

This is not the first time I have written about bricks and mortar retail stores. The British high street has been under significant pressure for many years now - I have documented its demise since I started writing three years ago - you can read my opinions in the following posts: I’m not paying to [...]

By Ian Golding|2015-04-13T13:13:57+01:00March 17th, 2015|Channels, Customer Journeys, CX Strategy, Retail, Technology|0 Comments

Facebook is not even 10 years old! How technology and innovation is influencing the customer experience
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Facebook is not even 10 years old! How technology and innovation is influencing the customer experience

Communication Channels, Customer Journeys, Social Media, Technology

Facebook is not even 10 years old! How technology and innovation is influencing the customer experience

My eldest daughter Ciara is 10. When she came into the world, Facebook did not exist. It was still just an innovative idea being developed in the mind of its founder, Mark Zuckerberg. A little over three years ago, the iPad did not exist. First launched in April 2010, it is hard to remember what life was like without [...]

By Ian Golding|2015-04-13T13:26:58+01:00October 8th, 2013|Communication Channels, Customer Journeys, Social Media, Technology|3 Comments