Belief, Growth and Sustainability – my perspective on the 2014 UK Customer Experience Awards

If you follow me on Twitter, it would not have escaped your notice that last week played host to the 2014 UK Customer Experience Awards. It is an event that has firmly established itself in the annual 'do not miss it' calendar! I am proud to say that I have been involved with the awards every year [...]

By |2015-04-13T15:35:08+01:00September 30th, 2014|CX Professionals, CX Strategy|2 Comments

London Underground – the case study for business transformation

If you live or have been in London for the last two days, it will not have escaped your notice that something unusual is happening. Two trade unions who represent some London Underground staff have sparked a 48 hour strike in response to their disagreement with London Underground management over planned ticket office closures and [...]

By |2015-04-13T13:23:42+01:00February 6th, 2014|Customer Journeys, General, Travel|3 Comments

‘Serve every customer as if they are members of your own family’. The story of the UK Customer Experience Awards 2013

What do Lebara Mobile, Virgin Media, Clarks Shoes, Scottish Water, Cornish Mutual, NHS Blood & Transplant, Sky, Avios Group and Barclays Bank have in common? If you have not already guessed, they were all named as finalists at the 2013 UK Customer Experience Awards. On the 17th October 2013, 73 judges, 135 finalists, and over 700 guests [...]

By |2015-04-13T13:26:30+01:00November 1st, 2013|CX Professionals|0 Comments
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