About2017-05-09T19:52:00+00:00

Customer Experience Consultancy

Founded in 2012, Customer Experience Consultancy has worked with, guided, mentored and inspired, organisations and customer experience practitioners in over 35 countries worldwide.

Underpinned by our belief in ‘doing what is right for our clients, their people and their customers’, we operate as specialists in ‘operationalising the customer experience’ – turning talk into demonstrable action. As founder members of the Customer Experience Professionals Association (CXPA) and the first to be authorised to teach the Certified Customer Experience Professional (CCXP) accreditation, we have experience deploying and managing customer experience programmes; developing knowledge transfer (training) solutions; creating/embedding employee engagement and advocacy initiatives.

Working only with experienced practitioners, our specialists have quite literally ‘been there and done it’ in the world of customer experience. We are not career consultants – we have made our careers putting the customer at centre of thinking in a variety of industries.

If you need help starting, evolving, or transforming your approach to customer experience, we would be delighted to help you.

“Inspirational, transformational and life changing. Three words (well four really)  to describe the Ian Golding perspective on Customer Experience. What I love most though is the simplicity. Simple concepts and principles which you can adapt to your own workplace. After working with Ian, you will think about things differently and most important you will do things differently…..and you will transform your approach to all things relating to your customers. Ian will challenge the status quo but in a safe way where you feel you are being fully supported. He encourages you to be brave and take steps into. what has been for us, certainly uncharted territory. Our approach to customer centricity has improved immeasurably and we have even won awards for both employee engagement and customer experience.”

Christina Dolding, Head of Customer Experience and Innovation, Old Mutual Wealth

If you are interested in speaking with Ian and finding out more, please contact us on +44 7770 736 832

Email Ian