Customer Experience Training

Over the last five years, we have developed and delivered Customer Experience training (which we prefer to call ‘knowledge transfer’) in the USA, Europe, Gulf Region, Africa, India and the Far East. More than 5000 people across multiple industries have benefitted from our ability to combine detailed theory, with practical application. Our story telling is legendary!

As well as delivering knowledge transfer solutions ‘in house’ we also deliver several public training courses with approved organisations. In 2016, Ian Golding was appointed Customer Experience Course Director for the Chartered Institute of Marketing.

Our knowledge transfer services are as follows:

2-day Customer Experience ‘Masterclass’

Delivery of a 2-day practical/interactive Customer Experience ‘masterclass’, teaching delegates how to ‘operationalise’ customer experience by taking them on a journey through our generic Customer Experience Management framework

Register to our next session on June 19th here

Upcoming dates for 2023: September 18th  & November 27th – contact us for registration

Delivery of a half or whole day Customer Experience Leadership workshop – enabling leaders to better understand what is required of them, and the competencies they require in their people, to help their organisations become more customer centric

Design and delivery of an ‘experiential’ training programme for those working in a customer experience role – aligning the Certified Customer Experience Professional (CCXP) ‘blueprint’, delegates are taught about the competencies before having to put their learnings into practice. These programmes typically span a 12-month period

Delivery of specialist training to prepare candidates for the CCXP exam.

The next training is taking place on June 13th – Book Here

The one-day CCXP Exam Preparation Workshop is essential if an aspiring CCXP wants to have the best preparation possible for CCXP accreditation. Each exam re-sit or re-application carries a cost. Attending the workshop can reduce the likelihood of re-applying and make the whole process of becoming a CCXP more rewarding.

Ian Golding, who was the first person in the world to be authorized by the CXPA to teach the CCXP accreditation and has mentored approximately a quarter of all CCXPs globally to date!

Accreditation is provided by the Customer Experience Professionals Association (CXPA)

Next sessions for 2023:

September 25th – click here for more information and to register

November – 29th – click here for more information and to register

Facilitation of ‘the Customer Experience Game’ – an innovative and exciting way to engage colleagues at all levels of the organisation in understanding the customer experience

Bespoke training as required – i.e. in specific competencies, such as measurement and customer journey mapping

If you are interested in speaking with Ian please contact us on +44 7770 736 832 or if you are looking to learn more about the courses and finding the right one for you – please reach out to us at julia@cemantica.com

Email Ian
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