Keynote Speaker

If you have ever met Ian, or read any of his Customer Experience articles, you have probably deduced that he likes to talk about his specialist subject! A regular keynote speaker at conferences and events, Ian is one of the world’s prominent thought leaders on customer experience, customer service, leadership and retail. Ian has featured on TV, radio, conferences and in business events all around the world, including the UK, France, Spain, Italy, Germany, Sweden, Denmark, Finland, Austria, Lithuania, Norway, Russia, Ireland, Poland, Greece, Belgium, Holland, Switzerland, Czech Republic, Hungary, United Arab Emirates, India, Malaysia, Singapore, Hong Kong, Thailand, South Africa, Zimbabwe, Australia, USA, Ghana, Kenya, Jordan and the United Arab Emirates!

“Ian has excellent presentation skills and interpreted our brief perfectly. I would highly recommend Ian if you are looking for someone who is experienced, confident, professional & reliable. He very quickly gained a good rapport with the audience which was reflected in their positive feedback.”

Belinda McGee, Marketing Manager, Pennine Telecom

“Ian was a guest speaker to Lancaster MBA students on customer insights. His presentation was engaging, passionate and full of examples and evidence. He brought new perspectives derived from his experience in the field that complemented the taught aspects of the MBA programme. He showed in a dazzling light how the blindness of those closest to a problem – and nominally in control of it – can lead to a retailer’s demise. Overall, a highly credible, interesting and enjoyable talk, much appreciated by students and staff alike.”

Cana Witt, MBA Career Programme & Alumni Services Manager, Lancaster University Management School

If you are interested in having Ian speak at an event, please contact us on +44 7770 736 832