Blog2017-05-09T19:57:45+00:00

September 2018

August 2018

The current state of Customer Experience in Retail: The ForeSee Experience Index (FXI)

By |August 30th, 2018|Categories: Customer Journeys, CX Measurement, CX Strategy, Retail|Tags: , , , , , , , , , |

What really makes customers happy?

By |August 13th, 2018|Categories: Customer Journeys, Customer retention and loyalty, CX Leadership, CX Professionals, CX Strategy|Tags: , , , , , , |

How NOT to survive in a disrupted world – the case study of UK retailer, FatFace

By |August 3rd, 2018|Categories: Customer Journeys, Customer retention and loyalty, CX Leadership, CX Strategy|Tags: , , , , , , , |

July 2018

How designing a customer experience culture leads to sustained commercial success – a whitepaper by Cranfield School of Management and Pelorus Jack

By |July 24th, 2018|Categories: CX Culture, CX Leadership|Tags: , , , , , , |

3 Steps to Making the Most of Machine Learning in Your Organization – by Jason McNellis

By |July 24th, 2018|Categories: Customer Journeys, CX Strategy, Technology|Tags: , , , , , |

The Customer Service and Experience Summit – a pan-European event focused solely on the changing face of customer experience and customer service

By |July 18th, 2018|Categories: Customer Experience Training, CX Leadership, CX Professionals|Tags: , , , , |