transformation Archives

Making Customer Experience Fun! The Budapest Bank CX Crossword Puzzle
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Making Customer Experience Fun! The Budapest Bank CX Crossword Puzzle

Communication Channels, Customer Experience Training, CX Culture, CX Leadership, CX Professionals, CX Strategy, People, Uncategorized

Making Customer Experience Fun! The Budapest Bank CX Crossword Puzzle

Before you start reading this post, I must make it clear that whilst the centrepiece of it is about a game, the real story is much, much more than that. This is a post about customer experience (CX) transformation - about the incredible work being done by a bank in Eastern Europe in their quest [...]

By Ian Golding|2020-05-07T04:20:12+01:00May 7th, 2020|Communication Channels, Customer Experience Training, CX Culture, CX Leadership, CX Professionals, CX Strategy, People, Uncategorized|0 Comments

Taking Ownership – key to the success of your approach to Customer Experience
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Taking Ownership – key to the success of your approach to Customer Experience

CX Leadership, CX Professionals, CX Strategy, People

Taking Ownership – key to the success of your approach to Customer Experience

As we head into the middle of September, as many people are reaching towards the back of their wardrobes to find their winter jumpers as are looking for their shorts and t-shirts. Whether you are revelling in the thought that summer is coming, or despairing at the reality of short days and long nights, the [...]

By Ian Golding|2017-09-12T09:23:38+01:00September 12th, 2017|CX Leadership, CX Professionals, CX Strategy, People|2 Comments