Customer Experience Training
Over the last five years, we have developed and delivered Customer Experience training (which we prefer to call ‘knowledge transfer’) in the USA, Europe, Gulf Region, Africa, India and the Far East. More than 5000 people across multiple industries have benefitted from our ability to combine detailed theory, with practical application. Our story telling is legendary!
As well as delivering knowledge transfer solutions ‘in house’ we also deliver several public training courses with approved organisations. In 2016, Ian Golding was appointed Customer Experience Course Director for the Chartered Institute of Marketing.
Our knowledge transfer services are as follows:
Delivery of a 2-day practical/interactive Customer Experience ‘masterclass’, teaching delegates how to ‘operationalise’ customer experience by taking them on a journey through our generic Customer Experience Management framework
Delivery of a half or whole day Customer Experience Leadership workshop – enabling leaders to better understand what is required of them, and the competencies they require in their people, to help their organisations become more customer centric
Design and delivery of an ‘experiential’ training programme for those working in a customer experience role – aligning the Certified Customer Experience Professional (CCXP) ‘blueprint’, delegates are taught about the competencies before having to put their learnings into practice. These programmes typically span a 12-month period
Delivery of specialist training to prepare candidates for the CCXP exam
Facilitation of ‘the Customer Experience Game’ – an innovative and exciting way to engage colleagues at all levels of the organisation in understanding the customer experience
Bespoke training as required – i.e. in specific competencies, such as measurement and customer journey mapping
If you are interested in speaking with Ian and finding out more, please contact us on +44 7770 736 832