Blog2017-05-09T19:57:45+00:00

August 2018

July 2018

How designing a customer experience culture leads to sustained commercial success – a whitepaper by Cranfield School of Management and Pelorus Jack

By |July 24th, 2018|Categories: CX Culture, CX Leadership|Tags: , , , , , , |

3 Steps to Making the Most of Machine Learning in Your Organization – by Jason McNellis

By |July 24th, 2018|Categories: Customer Journeys, CX Strategy, Technology|Tags: , , , , , |

The Customer Service and Experience Summit – a pan-European event focused solely on the changing face of customer experience and customer service

By |July 18th, 2018|Categories: Customer Experience Training, CX Leadership, CX Professionals|Tags: , , , , |

Has Marketing lost its way or is it just changing? A perspective by Bernard Page

By |July 9th, 2018|Categories: CX Leadership, CX Professionals, CX Strategy|Tags: , , , , , , |

Into the Unknown! The parallel universe of self-publishing – the experience of publishing a book about customer experience!

By |July 5th, 2018|Categories: Customer Journeys, CX Professionals|Tags: , , , , , |

June 2018

May 2018