La Fattoria Archives - I J Golding

The Customer Experience Million Dollar Question: Will my customer come back?
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The Customer Experience Million Dollar Question: Will my customer come back?

Customer Journeys, Customer retention and loyalty, CX Culture, CX Leadership, Uncategorized

The Customer Experience Million Dollar Question: Will my customer come back?

I make no secret of my love for all things culinary. In fact, if I did not also have a passion for running, I would quite literally be the size of a rather large house! Like everything else we do as human beings, the 'eating out' experience is made up of several stages and touch [...]

By Ian Golding|2018-02-27T06:11:39+00:00February 27th, 2018|Customer Journeys, Customer retention and loyalty, CX Culture, CX Leadership, Uncategorized|1 Comment

How did he do that!!! – Great experiences come in all shapes and sizes!

This handsome young man is called Daniel Rhodes. Last weekend at my wife Naomi's 40th birthday celebrations, Dan (as he prefers to be called) literally wowed everyone he met. At 9 years old, there is no doubting that he has a huge talent. There is no doubting that he will become extremely well-known (hopefully). But what [...]

By Ian Golding|2015-04-13T14:04:34+01:00January 16th, 2013|Customer Journeys, People|2 Comments