Transform or Die! Business Transformation is No Longer Optional

We live in a business world full of disruption. Whether you work in financial services, manufacturing, logistics or retail, no business today can ignore the rapid pace of change facing us all. Very much led by the never-ending advancement of digital technology, the business landscape and the challenges facing it, seem to change on a [...]

Customer Strategy – the missing connection in Customer Experience

I am going to start this post with  a question you might find a little obvious - 'do you know what the PURPOSE of your business is?' Whilst it may be an obvious question, it is a remarkably important one. It is also a question that, from experience, I know many people find difficult to [...]

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