Transform or Die! Business Transformation is No Longer Optional

We live in a business world full of disruption. Whether you work in financial services, manufacturing, logistics or retail, no business today can ignore the rapid pace of change facing us all. Very much led by the never-ending advancement of digital technology, the business landscape and the challenges facing it, seem to change on a [...]

Customers + Employees = People. People = Business. Why Business is all about People

If you have ever heard me speak in public, it is very likely you will have endured hearing me recount my favourite quote of all time. I know that 'quotes of the day' are not everyone's bag, but sometimes you hear someone say something or are referred to something someone in authority has said and [...]

Money Makes the World Go Around…No It Doesn’t – People Do!

A few months ago I saw something on LinkedIn that disturbed me. The advertisement had been created by the internal recruiting team for a huge multinational manufacturing company and stated the following: “Never show off hobbies or oddities on a resume. Employers do not need or want to know what you do with your spare [...]

By |2015-04-13T13:18:12+01:00July 24th, 2014|CX Professionals, CX Strategy, People|2 Comments
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