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Introducing Unforgettable: a CX Video Series from Oracle Customer Experience

If you have ever met me; or heard me speak; or read something I have written; you will know that I am a HUGE advocate of the principle of knowledge transfer. As a customer experience (CX) specialist, I am completely committed to sharing as much knowledge as I can with others so that they may [...]

By |2019-04-24T07:08:50+01:00April 24th, 2019|Customer Experience Training, CX Leadership, CX Professionals|0 Comments
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Customer Experience 2017 Reality Check – Evolution or Revolution?

This post is part of the Customer Experience Professionals Association’s Blog Carnival celebrating customer experience. It’s part of a broader celebration of Customer Experience Day 2017. Check out posts from other bloggers at the blog carnival. And learn more about CX Day at: http://cxday.org On the 3rd October 2017, the world will once again celebrate [...]

By |2017-10-03T05:35:54+01:00October 3rd, 2017|CX Leadership, CX Professionals, CX Strategy, Uncategorized|0 Comments
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