communication Archives

Making Customer Experience Fun! The Budapest Bank CX Crossword Puzzle
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Making Customer Experience Fun! The Budapest Bank CX Crossword Puzzle

Communication Channels, Customer Experience Training, CX Culture, CX Leadership, CX Professionals, CX Strategy, People, Uncategorized

Making Customer Experience Fun! The Budapest Bank CX Crossword Puzzle

Before you start reading this post, I must make it clear that whilst the centrepiece of it is about a game, the real story is much, much more than that. This is a post about customer experience (CX) transformation - about the incredible work being done by a bank in Eastern Europe in their quest [...]

By Ian Golding|2020-05-07T04:20:12+01:00May 7th, 2020|Communication Channels, Customer Experience Training, CX Culture, CX Leadership, CX Professionals, CX Strategy, People, Uncategorized|0 Comments

Communication & collaboration: essential ingredients for all great Customer Experiences
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Communication & collaboration: essential ingredients for all great Customer Experiences

Communication Channels, CX Professionals, People

Communication & collaboration: essential ingredients for all great Customer Experiences

On Monday this week I had the absolute pleasure of spending a couple of hours talking about the subject I like best - you guessed it - Customer Experience. I have to admit that I do not need an excuse to talk about my passion, so when my good friend and respected Customer Experience Specialist, [...]

By Ian Golding|2016-03-01T20:40:55+00:00March 1st, 2016|Communication Channels, CX Professionals, People|1 Comment