‘Customer What? The honest and practical guide to customer experience’, is available to buy on amazon.co.uk and amazon.com.
For worldwide delivery, or to order a larger number of books, you can order directly from Ian.
Ian’s book retails at £21.00 GBP, but shipping costs vary. Send us your details using this form, and we will email you to confirm the total cost including shipping before we place the order. Many thanks.