Customer What?

‘Customer What? The honest and practical guide to customer experience’, is available to buy on and

For worldwide delivery, or to order a larger number of books, you can order directly from Ian.

Ian’s book retails at £21.00 GBP, but shipping costs vary. Send us your details using this form, and we will email you to confirm the total cost including shipping before we place the order. Many thanks.

Book Order

  • Privacy

    I J Golding will use the information you provide on this form to get in touch with you regarding your order. We will not use the data you provide for marketing purposes. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.