3 Steps to Making the Most of Machine Learning in Your Organization – by Jason McNellis

Machine learning has infiltrated our daily lives in a myriad of ways. Often, these machine learning predictions happen in the background and we rarely notice them. But what about at your place of employment? Has machine learning made you better at your job? Has it helped you better understand your customers? Has a newly installed [...]

By |2018-07-24T09:26:03+01:00July 24th, 2018|Customer Journeys, CX Strategy, Technology|0 Comments

Prepare for the Chatbots – an example of Digital Customer Experience Innovation by Elena Lockett

Chatbots - computer programs that mimic conversations with users by using artificial intelligence (AI) - are the latest technology trend to hit the webchat world. There are two types: a chatbot that functions based on certain rules, meaning it will only respond to specific commands, and a chatbot that functions by machine learning (AI). The [...]

By |2016-09-15T18:42:59+01:00September 15th, 2016|Technology|0 Comments
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