Sometimes you win, sometimes you learn – a review of the 2018 UK Customer Experience Awards

I have often written about the fact I feel truly blessed to be able to practice my vocation on a daily basis. I am afforded the opportunity to see and experience so many different things, in so many different places. Whilst it is exhausting, I will never take for granted the opportunity this gives me [...]

Customers + Employees = People. People = Business. Why Business is all about People

If you have ever heard me speak in public, it is very likely you will have endured hearing me recount my favourite quote of all time. I know that 'quotes of the day' are not everyone's bag, but sometimes you hear someone say something or are referred to something someone in authority has said and [...]

Belief, Growth and Sustainability – my perspective on the 2014 UK Customer Experience Awards

If you follow me on Twitter, it would not have escaped your notice that last week played host to the 2014 UK Customer Experience Awards. It is an event that has firmly established itself in the annual 'do not miss it' calendar! I am proud to say that I have been involved with the awards every year [...]

By |2015-04-13T15:35:08+00:00September 30th, 2014|CX Professionals, CX Strategy|2 Comments