CCO Archives - I J Golding

Book Review – Chief Customer Officer 2.0 – How to Build Your Customer Driven Growth Engine
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Book Review – Chief Customer Officer 2.0 – How to Build Your Customer Driven Growth Engine

Customer Experience Training, CX Professionals, CX Reviews, CX Strategy

Book Review – Chief Customer Officer 2.0 – How to Build Your Customer Driven Growth Engine

Unless you have been living in a cave, it will not have escaped your attention that a number of organisations around the world have been introducing a new job title. In fact, they have been doing so for quite some time. Even if your company does not yet have a 'Chief Customer Officer' or 'CCO' [...]

By Ian Golding|2015-06-16T20:45:19+01:00June 16th, 2015|Customer Experience Training, CX Professionals, CX Reviews, CX Strategy|1 Comment

Earning authority as a Customer Experience Professional – the importance of professional development
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Earning authority as a Customer Experience Professional – the importance of professional development

CX Professionals

Earning authority as a Customer Experience Professional – the importance of professional development

When I started out on my Customer Experience career many years ago, I had no idea that Customer Experience would ever be recognised as a profession. As I started to influence the organisation I was working for, I also did not realise that to be the best Customer Experience Professional I could be, I was [...]

By Ian Golding|2015-04-13T15:20:19+01:00January 26th, 2015|CX Professionals|1 Comment