customer centric leaders Archives

For Customer Experience Success, Avoid Putting Square Pegs in Round Holes
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For Customer Experience Success, Avoid Putting Square Pegs in Round Holes

CX Leadership, People, Uncategorized

For Customer Experience Success, Avoid Putting Square Pegs in Round Holes

The sixteenth article for my column on Customer Think sees me create the longest title of the lot! During my career, every time I have had to endure…. I mean enjoy the pleasure of a job interview, I have always wondered just who should be interviewing who! Whilst most companies would make me feel that [...]

By Ian Golding|2016-09-21T16:21:29+01:00September 21st, 2016|CX Leadership, People, Uncategorized|0 Comments

Carolyn McCall, CEO, Easyjet – An Example of a Courageous Customer Focused Leader
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Carolyn McCall, CEO, Easyjet – An Example of a Courageous Customer Focused Leader

Communication Channels, Customer retention and loyalty, CX Leadership, People, Travel

Carolyn McCall, CEO, Easyjet – An Example of a Courageous Customer Focused Leader

Over the last few years, I have contacted a number of CEOs of organisations I have personally interacted with. Although I do not intentionally seek out experiences that fail to meet my expectations, on the occasion where I have an experience that really ‘irks’ me in some way, I feel that it is necessary to [...]

By Ian Golding|2016-07-19T14:29:21+01:00July 19th, 2016|Communication Channels, Customer retention and loyalty, CX Leadership, People, Travel|23 Comments