customer experience education Archives

Customer Experience in 2017 – Collaborate, Educate, Simplify and Focus!
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Customer Experience in 2017 – Collaborate, Educate, Simplify and Focus!

CX Professionals, CX Strategy, Uncategorized

Customer Experience in 2017 – Collaborate, Educate, Simplify and Focus!

New Years Resolutions. Three simple words - simple words that many people all around the world have uttered at some point in their lives! As we usher in a new year, it is the perfect occasion for everyone to consider what they could/should/need to do differently in the forthcoming days, weeks and months. I, like [...]

By Ian Golding|2017-01-05T08:15:26+00:00January 4th, 2017|CX Professionals, CX Strategy, Uncategorized|3 Comments

Education, Education, Education – the real need for developing Customer Experience learning
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Education, Education, Education – the real need for developing Customer Experience learning

Customer Experience Training, Customer retention and loyalty, CX Professionals, CX Strategy

Education, Education, Education – the real need for developing Customer Experience learning

As we approach the end of another calendar year, like many Customer Experience Specialists, I am asked a number of 'annual cyclical' questions that ask for my opinion on a number of things. One of those things is related to my key Customer Experience learning's for the year. I am not going to bore you with [...]

By Ian Golding|2015-12-18T12:30:41+00:00December 16th, 2015|Customer Experience Training, Customer retention and loyalty, CX Professionals, CX Strategy|4 Comments