customer experience in south africa Archives

‘Welcome to our kitchen’! Would you have the courage to invite customers into the inner workings of your company?
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‘Welcome to our kitchen’! Would you have the courage to invite customers into the inner workings of your company?

Customer Journeys, Customer retention and loyalty, CX Reviews, Travel

‘Welcome to our kitchen’! Would you have the courage to invite customers into the inner workings of your company?

Allow me to start this post by asking a question. What happens when two Customer Experience Professionals visit a restaurant together for the first time? Whilst this is not the opening line to a bad joke, I can already anticipate your 'snorting' and 'chuckling' from here! 'A right royal pain in the butt', is most [...]

By Ian Golding|2017-11-13T04:38:08+00:00November 13th, 2017|Customer Journeys, Customer retention and loyalty, CX Reviews, Travel|1 Comment

The wonderful sound of Customer Experience: Tales from South Africa
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The wonderful sound of Customer Experience: Tales from South Africa

Customer Experience Training, Customer Journeys, Customer retention and loyalty, CX Professionals, CX Strategy, People, Retail, Travel

The wonderful sound of Customer Experience: Tales from South Africa

When I became an independent Customer Experience Specialist in 2012, I could scarcely have imagined where my chosen career, my passion, would take me. As of today, I have visited 23 different countries all over the globe - talking about; teaching; consulting; guiding; and sharing thoughts, experiences, knowledge, tools and techniques on the profession that [...]

By Ian Golding|2015-07-01T13:53:50+01:00July 1st, 2015|Customer Experience Training, Customer Journeys, Customer retention and loyalty, CX Professionals, CX Strategy, People, Retail, Travel|0 Comments