Maravilloso!! A Spanish lesson in customer retention

Cambio de Tercio is a Spanish restaurant in London. To be precise, it is a Spanish restaurant on the Old Brompton Road in South Kensington. I must make it clear that I am not a restaurant critic (although I would dearly love to be!!), and as such, this blog is not intended to be a [...]

What a lovely mug! The risks of taking loyal customers for granted

One would always assume that the more loyal the customer, the better service they may expect to receive from the organisation they have been so loyal to. You would not be excused for thinking that many organisations would be delighted to look after their long-standing customers with a vigour, to ensure that they remain as [...]

By |2015-04-13T14:07:27+01:00September 3rd, 2012|Customer retention and loyalty|8 Comments
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