A new era of experience branding: The KPMG Nunwood Customer Experience Excellence Centre 2015 UK Analysis
For the last six years, Nunwood (now a part of the KPMG family) have been assessing how customer centric well known brands are across three continents. During these years of producing their Customer Experience Excellence Analysis, they have conducted over 1 million customer evaluations of more than 900 brands (across all sectors) - these facts [...]