The importance of persistence – why Customer Experience can only work if it is part of a long term business strategy

There are a number of things that comprise the characteristics of great Customer Centric leaders – courage; vision; passion; authenticity; humility; belief; are just some of them. I am sure you can think of more as well. There is no doubt that I could write about each one in turn! However, one further characteristic always [...]

By |2016-04-20T06:00:36+01:00April 20th, 2016|CX Professionals, CX Strategy|0 Comments

‘Serve every customer as if they are members of your own family’. The story of the UK Customer Experience Awards 2013

What do Lebara Mobile, Virgin Media, Clarks Shoes, Scottish Water, Cornish Mutual, NHS Blood & Transplant, Sky, Avios Group and Barclays Bank have in common? If you have not already guessed, they were all named as finalists at the 2013 UK Customer Experience Awards. On the 17th October 2013, 73 judges, 135 finalists, and over 700 guests [...]

By |2015-04-13T13:26:30+01:00November 1st, 2013|CX Professionals|0 Comments
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