James Dodkins Archives

Understanding the Employer Journey — The Employee Engagement Loop
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Understanding the Employer Journey — The Employee Engagement Loop

Customer Experience Training, CX Leadership, People

Understanding the Employer Journey — The Employee Engagement Loop

Last week I had a fascinating conversation with a peer of mine – a fellow Customer Experience Professional. James Dodkins is as passionate about transforming organisations to become sustainably customer centric as I am. Like me, James regularly comes across organisations who talk about ‘putting the customer first’ – a statement that is hard to [...]

By Ian Golding|2018-01-29T07:17:43+00:00January 29th, 2018|Customer Experience Training, CX Leadership, People|1 Comment

Put Your Customers Second – an interview with James Dodkins
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Put Your Customers Second – an interview with James Dodkins

CX Leadership, CX Professionals, CX Reviews

Put Your Customers Second – an interview with James Dodkins

In 2018, Ian Golding (that’s me), will officially become the author of a book. A lifetimes ambition, I am beyond excited!! However, I would never have got to the point of being on the brink of achieving my ambition without the support of many people. A significant amount of support came via my crowdfunding campaign [...]

By Ian Golding|2017-12-01T11:53:17+00:00December 1st, 2017|CX Leadership, CX Professionals, CX Reviews|0 Comments