JW Marriott Kuala Lumpur – Customer Experience Review

This is the second Customer Experience Review I have conducted in the last couple of weeks. Two weeks ago, I wrote my first review of a hotel – Wotton House in Surrey. If you have read that review, you will already know that the experience fell a long way short of meeting my expectations (you [...]

By |2015-04-13T13:19:59+01:00June 6th, 2014|Customer Journeys, CX Reviews, Travel|3 Comments
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