Whose job is it anyway? The importance of accountability in the world of Customer Experience

I absolutely love it when people share things with me that I have never come across before. It is why I am so adamant about calling myself a 'specialist' - not an expert - as I spend my life continually learning. Every day; every week; every month; every year; I enjoy continually evolving my specialism [...]

By |2017-07-12T13:04:42+01:00July 12th, 2017|CX Leadership, CX Professionals, People|3 Comments

Do you have what it takes to become a CCXP? The new certification programme for CX Professionals

Are you passionate about Customer Experience? Do you believe that organisations should be 'customer led'? Do you work in the field of customer service of customer experience? Do you want to be recognised for your skill set, knowledge and expertise as a customer experience professional? If you have answered 'yes' to all of these questions, [...]

By |2015-10-06T13:30:08+01:00December 18th, 2013|CX Professionals|2 Comments
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