Pride, passion and process – three components that drive McDonald’s

The chap in the middle of this photograph - the man in yellow dressed as a member of McDonald's crew - is in fact pretending. If you have not already guessed (and have never met me), I can confirm that the 'fake' member of the McDonald's team is indeed yours truly! Last week I was offered the [...]

You cannot be serious! – Why CX professionals must never give up

What do the phrases 'you cannot be serious!'; 'pushing water uphill'; and 'banging my head against a brick wall' have in common? They are all phrases very likely to have been uttered by every CX professional ......on more than one occasion. The famous tennis player, John McEnroe, would often allow his passion for his trade [...]

By |2015-04-13T14:07:48+01:00August 14th, 2012|CX Professionals|3 Comments

Attitude, Passion and Pride – do your people have it?

On Friday, my family and I went on a short trip to London (I know the picture is of Chester Train station - bear with the blog and you will understand why!). An overnight stay arranged at the last minute. Now those of you with families might agree, sorting out the logistics at the last [...]

By |2015-04-13T14:08:33+01:00June 25th, 2012|People|10 Comments
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