Heaven or Hell? What Customer Experience vacation memories do you have this year?

Since I have been writing, summer holidays have been a regular feature in my posts. As someone who tends to use his own experiences to bring the principles of Customer Experience to life, this is not surprising! The following are my five favourite articles to date: 'We only want one room!' Will your summer holiday [...]

By |2018-09-13T11:16:49+01:00September 13th, 2016|Customer Journeys, CX Leadership, Recovery, Travel|4 Comments

‘We only want one room!’ Will your summer holiday experiences create the right memories?

As the UK basks in glorious sunshine, many of us have already got into the summer holiday spirit. With the school holidays here or about to commence, suntan lotion is being stocked up, new bikinis and swimming costumes being purchased, and plenty of reading material is being downloaded onto Kindles. Whilst it is impossible to [...]

By |2015-04-13T13:29:11+01:00July 16th, 2013|Customer Journeys, Travel|7 Comments
Go to Top