virgin Archives - I J Golding

DELTA Vs VIRGIN – a Customer Experience Comparison by Michael Bartlett
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DELTA Vs VIRGIN – a Customer Experience Comparison by Michael Bartlett

Customer Journeys, Customer retention and loyalty, CX Reviews, Travel

DELTA Vs VIRGIN – a Customer Experience Comparison by Michael Bartlett

If you have been a follower of my writing for some time, you will know that I am no stranger to air travel! Having flown over 300 times in the last two years alone, I am well versed in the differences between airlines. In fact, one of my most read posts is a review I conducted [...]

By Ian Golding|2017-03-31T08:32:03+01:00March 31st, 2017|Customer Journeys, Customer retention and loyalty, CX Reviews, Travel|2 Comments

Can you tell what it is yet? Do your customers and employees know what your brand stands for?
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Can you tell what it is yet? Do your customers and employees know what your brand stands for?

CX Strategy

Can you tell what it is yet? Do your customers and employees know what your brand stands for?

Who knows how catchphrases take off? Many TV celebrities have them, and for this blog, I am shamelessly going to steal one from the great Rolf Harris (pictured) - brilliant artist and musician who hails from Australia, but has spent most of his life in the UK. For those of you who do not know Rolf, or his [...]

By Ian Golding|2015-04-13T14:07:07+01:00September 17th, 2012|CX Strategy|2 Comments