Leveraging the soft and fluffy: how important are soft skills in delivering Customer Experiences?

Yesterday I had the enormous pleasure of co-chairing the first ever Customer Experience Professionals Association (CXPA) Members Insight Exchange to be held outside of the US. The gathering of Customer Experience Professionals (CXPs) from across Europe was as inspiring an occasion as I hoped it would be. I have always said that when you put [...]

By |2015-04-13T15:15:48+01:00February 11th, 2015|CX Professionals, People|2 Comments

I own a Bearded Dragon too! How well do your staff know their customers?

I am very fortunate to attend many conferences in the UK and around the world on all sorts of subjects. Obviously, I prefer to attend conferences where there is some interest in customer experience - there would not be much point in me going to a gynaecology summit now would there! As well as seeing [...]

By |2015-04-13T14:07:03+01:00September 25th, 2012|People|3 Comments
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