Those who know me well will testify to the fact that when it comes to the subject of Customer Experience, I like to talk! In fact, Mrs Golding will argue that it is nigh on impossible to get me to stop! There is no denying that when you are passionate about a subject, it is enjoyable talking about it.
So when Mark McArthur Christie and James Freeman-Gray from my good friends at Rubuss asked me if I would talk about my passion in front of a camera, it was impossible to refuse. Mark and I have known each other for a few years now. Whilst he is more eloquent than me, together, our ramblings on the ‘humanisation’ of Customer Experience among other things was hugely enjoyable.
If you sometimes get tired of reading blog posts, put your feet up and watch Mark and I as we ‘chew the cud’ on ‘the rise of Customer Experience’…..