It is very likely you have read various articles over the last few years describing how the UK’s communication service providers are struggling to cope with constant market change. Additionally, global customer experience benchmarking studies confirm that communication providers are lagging well behind companies in other industries.
Stratmetrix.com are conducting a study in the UK, seeking to understand which telecommunication service providers explicitly have which customer experience issues and what could be done to improve them. That is where your help is needed!
Stratmetrix.com kindly ask you to share your views on what is working well and what is not, with the communication service providers in the United Kingdom. If you utilise any mobile, broadband, landline or paid TV services in the UK, they would love to hear your views here – please follow this link:
Please note that your answers are wholly confidential and anonymous. The researcher only uses your responses to help UK service-providers to improve your experiences as a customer. The survey will take about 5-7 minutes to complete, and at the end of the study, you can enter your email address into a monthly raffle for one of five £100 Amazon gift cards.
The findings will be shared with you in the next couple of months.
On behalf of Stratmetrix, Thank you for your time and help!