at the hollows chester Archives

Heart or head first? Which is more important in driving great Customer Experiences?
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Heart or head first? Which is more important in driving great Customer Experiences?

Customer Journeys, Customer retention and loyalty, CX Professionals, CX Reviews, People, Regulation

Heart or head first? Which is more important in driving great Customer Experiences?

One of my Fathers most memorable quotes when I was a young boy was 'engage your brain before opening your mouth!' - I am unlikely to be the only adult who was given this type of advice in their youth! Talking from the heart; saying what I want to say; saying what I believe in; [...]

By Ian Golding|2016-02-23T16:18:34+00:00February 23rd, 2016|Customer Journeys, Customer retention and loyalty, CX Professionals, CX Reviews, People, Regulation|2 Comments

at the hollows – Customer Experience Review
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at the hollows – Customer Experience Review

Customer Journeys, Customer retention and loyalty, CX Reviews, People

at the hollows – Customer Experience Review

I was inspired to create my own methodology for writing Customer Experience Reviews by reading and watching the plethora of infamous restaurant critics who are regularly in the public eye. Apart from the fact that I have always been envious of anyone who gets PAID to eat in the best restaurants all over the world, [...]

By Ian Golding|2015-08-20T15:36:30+01:00August 20th, 2015|Customer Journeys, Customer retention and loyalty, CX Reviews, People|0 Comments