authentic leadership Archives

Authenticity – the key to unlocking the greatest Customer Experiences? Featuring case studies from Weleda and Old Mutual Zimbabwe
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Authenticity – the key to unlocking the greatest Customer Experiences? Featuring case studies from Weleda and Old Mutual Zimbabwe

Customer retention and loyalty, CX Professionals, CX Strategy, Financial Services, Retail

Authenticity – the key to unlocking the greatest Customer Experiences? Featuring case studies from Weleda and Old Mutual Zimbabwe

Over the last few years I have become a bit of a 'closet geek' when it comes to dictionary definitions! It is not often that you choose to pick up a dictionary (or search online these days) to discover the true meaning of a word, but I am becoming increasingly drawn to needing to know [...]

By Ian Golding|2015-10-08T04:51:12+01:00October 8th, 2015|Customer retention and loyalty, CX Professionals, CX Strategy, Financial Services, Retail|4 Comments

Lessons in authentic leadership from ao.com: It’s not First Time Resolution – it’s Personal Resolution!
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Lessons in authentic leadership from ao.com: It’s not First Time Resolution – it’s Personal Resolution!

Customer retention and loyalty, CX Reviews, CX Strategy, Recovery, Retail, Social Media

Lessons in authentic leadership from ao.com: It’s not First Time Resolution – it’s Personal Resolution!

Social media has truly changed our lives in so many ways. For me personally, the last few days have demonstrated how the influence of what we see online has affected the way businesses operate. I had the pleasure of delivering a keynote speech at an event for a financial services company on Thursday. I was invited [...]

By Ian Golding|2015-06-22T16:59:11+01:00June 22nd, 2015|Customer retention and loyalty, CX Reviews, CX Strategy, Recovery, Retail, Social Media|0 Comments