Customer Experience: Can We Fix It?

As anyone with young children will attest, the well-known TV character 'Bob the Builder' is best known for coining the phrase 'can we fix it?', followed by the cry of 'yes we can!!'. True to these words, Bob and his trusty sidekicks, Scoop, Roley and Dizzy (among others), do indeed fix things. So what (I hear you [...]

Shhhhh!! Don’t mention Six Sigma – the truth behind the stigma

I am about to say something that I rarely do in public these days (I bet that got your attention!). I am a Lean Six Sigma Master Black Belt. There.....I did it. To those that do not know what this means, you are probably wondering what on earth I am on about. To those of [...]

By |2015-04-13T13:27:24+01:00September 16th, 2013|CX Measurement, CX Professionals|25 Comments
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