Guest Post: The Importance of Personal Growth for Customer Service Professionals

This week I am focusing my blog on the importance of developing 'authority' as a Customer Experience Professional in celebration of the upcoming CXPA Members Insight Exchange on the 10th February in London. If you have not read all about how to earn authority as a Customer Experience Professional here. I am delighted to follow [...]

By |2015-04-13T15:19:46+01:00January 29th, 2015|CX Professionals, People|2 Comments

The secret diary of a Customer Experience Professional (aged 41 & 3/4)

This blog post is written to mark the second global Customer Experience Day on Tuesday 7th October 2014. Join thousands of CX Professionals all over the world in marking the significance of Customer Experience in our lives today! You can find out about physical and online events throughout the 7th October here. What you are [...]

By |2015-04-13T15:34:48+01:00October 6th, 2014|CX Professionals|3 Comments
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