Customer Experience in the Gulf Region – Ian Golding talks CCXP with Tim Elliott of Dubai Eye

I am extremely fortunate to be able to travel the world talking to anyone who will listen about the importance and significance of Customer Experience. Last week, I was asked to talk about the subject with Tim Elliott - presenter of the Drive Time radio show for Dubai Eye in the United Arab Emirates. It [...]

Education, Education, Education – the real need for developing Customer Experience learning

As we approach the end of another calendar year, like many Customer Experience Specialists, I am asked a number of 'annual cyclical' questions that ask for my opinion on a number of things. One of those things is related to my key Customer Experience learning's for the year. I am not going to bore you with [...]

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