customer experience training Archives

Customer Experience in the Gulf Region – Ian Golding talks CCXP with Tim Elliott of Dubai Eye
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Customer Experience in the Gulf Region – Ian Golding talks CCXP with Tim Elliott of Dubai Eye

Customer Experience Training, CX Professionals

Customer Experience in the Gulf Region – Ian Golding talks CCXP with Tim Elliott of Dubai Eye

I am extremely fortunate to be able to travel the world talking to anyone who will listen about the importance and significance of Customer Experience. Last week, I was asked to talk about the subject with Tim Elliott - presenter of the Drive Time radio show for Dubai Eye in the United Arab Emirates. It [...]

By Ian Golding|2016-05-10T11:02:11+01:00May 10th, 2016|Customer Experience Training, CX Professionals|0 Comments

Education, Education, Education – the real need for developing Customer Experience learning
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Education, Education, Education – the real need for developing Customer Experience learning

Customer Experience Training, Customer retention and loyalty, CX Professionals, CX Strategy

Education, Education, Education – the real need for developing Customer Experience learning

As we approach the end of another calendar year, like many Customer Experience Specialists, I am asked a number of 'annual cyclical' questions that ask for my opinion on a number of things. One of those things is related to my key Customer Experience learning's for the year. I am not going to bore you with [...]

By Ian Golding|2015-12-18T12:30:41+00:00December 16th, 2015|Customer Experience Training, Customer retention and loyalty, CX Professionals, CX Strategy|4 Comments