Prepare for the Chatbots – an example of Digital Customer Experience Innovation by Elena Lockett

Chatbots - computer programs that mimic conversations with users by using artificial intelligence (AI) - are the latest technology trend to hit the webchat world. There are two types: a chatbot that functions based on certain rules, meaning it will only respond to specific commands, and a chatbot that functions by machine learning (AI). The [...]

By |2016-09-15T18:42:59+01:00September 15th, 2016|Technology|0 Comments

Why businesses need to use social media as a customer service channel by Elena Lockett

Is it just me or do you find it weird when you search for someone on social media and you can’t find them? The same goes for businesses. If you don’t offer your customers numerous ways to contact you, the likelihood is the customer’s opinion of you is going to go down. Even if you [...]

By |2016-03-24T14:24:40+00:00March 24th, 2016|Channels, Communication Channels, Social Media|1 Comment
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