Free Wi-Fi Archives - I J Golding

Norwegian – Customer Experience Review
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Norwegian – Customer Experience Review

Customer Journeys, CX Reviews, CX Strategy, Travel

Norwegian – Customer Experience Review

Airlines of Europe beware!! There is a 'new kid on the block' - one that could potentially change the face of air travel. If you have not heard of Norwegian, it will not be long before the name of the Nordic airline is as common in 'budget' air travel as Ryanair or Easyjet. I flew [...]

By Ian Golding|2015-04-13T15:25:12+01:00December 12th, 2014|Customer Journeys, CX Reviews, CX Strategy, Travel|1 Comment

The big ‘Wi-Fi’ conundrum: a way to make money or a way to give customers what they need?
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The big ‘Wi-Fi’ conundrum: a way to make money or a way to give customers what they need?

Channels, Communication Channels, Customer Journeys, Customer retention and loyalty, Social Media, Technology

The big ‘Wi-Fi’ conundrum: a way to make money or a way to give customers what they need?

Maslow's Hierarchy of needs is a psychological theory proposed by Abraham Maslow in his 1943 paper "A Theory of Human Motivation". The theory is most commonly portrayed in the shape of a pyramid with the largest, most fundamental levels of human needs at the bottom and with the ultimate need for self-actualization at the top. 71 years [...]

By Ian Golding|2015-04-13T15:27:44+01:00November 25th, 2014|Channels, Communication Channels, Customer Journeys, Customer retention and loyalty, Social Media, Technology|0 Comments