Customer Experience: Can We Fix It?

As anyone with young children will attest, the well-known TV character 'Bob the Builder' is best known for coining the phrase 'can we fix it?', followed by the cry of 'yes we can!!'. True to these words, Bob and his trusty sidekicks, Scoop, Roley and Dizzy (among others), do indeed fix things. So what (I hear you [...]

Bureaucracy! Necessary evil or destroyer of employee & customer experiences?

Bureaucracy - it is all around us - wherever we look. We cannot avoid it. No-one likes it, but it is something that is as inevitable in our daily lives as sleeping and eating. So much of our lives WASTED battling bureaucracy, it often makes me wonder why on earth so much of it exists! [...]

By |2015-09-09T05:33:18+01:00September 8th, 2015|People, Regulation|3 Comments
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